Customer Sends Inquiry
1. Business Replies Within 12 Hours
The customer provides specific requirements, quantity, and delivery time.
2. Requirement
Technical review meeting, provide preliminary drawings, and review production capacity.
Business provides drawings for customer confirmation.
Customer confirms drawings or modifies drawings, or holds online technical communication meetings.
Technical review and review drawings (if necessary).
3. Quote To
The business manager reviews the quotation.
Business sends quotation plan to customer.
Quotation plan negotiation and confirmation.
Business submits PI for review.
Business manager reviews PI.
Business sends PI.
4. Collect Payment From
Customer pays for goods and deposit.
Finance confirms receipt or bill, and notifies business.
Business issues production order, notifies customer that payment has been received, notifies Operator to intervene in service.
5. Manufacturing
The production manager reviews the production order and delegates the production order.
The production department prepares materials and schedules production, and feedbacks the production time to the operator.
The operator feedbacks the delivery date to the customer.
The operator charters a ship and books a container according to the delivery date.
After production is completed, the production department provides an inspection report, video, and other documents required by the customer.
6. Quality
According to customer needs, invite a third-party professional inspection agency to inspect the goods. If a third-party inspection is not required, the company's quality inspector reviews the inspection information provided by the production and determines whether it meets the customer's requirements.
The operator submits the qualified inspection information to the customer.
7. Collect The Delivery Payment
If there is a need to collect the final payment, the corresponding business personnel will initiate a notice to collect the final payment to the customer.
The customer pays the final payment.
8. Goods
The operator arranges shipment, provides invoices, packing lists, BL, and other documents required by the customer, such as CO.
The operator reports the customer ETD and ETA.
The operator will check and pay attention to the transportation progress three times during the transportation process.
One week before the arrival at the port, the operator will remind the customer to check the goods and arrange customs clearance.
After the arrival, the operator will remind the customer and the business at the same time that the goods have arrived. Confirm the arrival packaging and whether there is any damage.
9. After-sales Follow
The business asks the customer about the use of the product and solves any problems in time.
The business asks the customer about the return order plan, arranges production in time, and provides value-added services such as market changes.
The business and the business manager hold quarterly or annual meetings with the customer to confirm the service situation, the product requirements and service requirements of the customer in the next stage, and the list of improvements to be made.
